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Getting Started

Find out what to expect when searching job opportunities.

Finding a job is tough. Finding the perfect job is even tougher.

Sometimes expectation does not meet reality. This does not mean that we want you to take a job that you will hate. If you are a jobseeker participating in jobactive with us, it is more than likely that you want to find a job and stop coming to see us. This is fine and we understand, we want you to succeed and take control of your future.

We will work with you to support that step into your next sustainable job. After a few months of continuing support from us, we have enough faith and confidence that it won’t be long before your newly acquired skills will earn you your next promotion and an even bigger pay packet. Once you’re on the road to independence all that will be left for us to do is celebrate your success.

Your First Appointment

  • Bring your resume (if you have one), MyGov account details (if you have one) and Centrelink Customer Reference Number (CRN).
  • Bring your Driver’s license (if you have one), copies of any qualifications and any other relevant documents that will assist us in identifying your situation.
  • Expect us to try and earn (not demand) your trust. We understand that meeting anyone for the first time can be unsettling. It is even more unsettling having to tell your story to a complete stranger. We will move at your pace and don’t want to make you feel even more uncomfortable.
  • Expect us to ask you some questions. We are here to support and assist you to find a job. We can only do that if we understand who you are, what you can do and what you would like to do. If you are able to communicate openly with us, we can help you find your next job.
  • Ask us questions. We don’t expect to earn your trust without you knowing who we are, what we do and why we want to help you. Feel free to ask us any questions that you like. If we have the information available we will answer you directly and transparently. If we don’t have the answer (which does happen), we will tell you and then focus on finding out how we can get you an answer.

For all appointment scheduling enquiries, please call us on

1800 667 832

How We Can Help You

We can provide you with direct support to find a job, training options to improve your employability and/or referrals to professional services that help build your confidence to pursue your next role.

We are not counsellors, welfare officers or psychologists. We are simply trying to help you find your next sustainable job. We aren’t experts in everything, but we do have a great network of partnerships with experts to help you get the answers and support you need.

Some of the time we will be able to assist you directly. Other times we will need to refer you to our expert partners. We will ensure that you get the right service from the right professionals.

Register Interest Here

Frequently Asked Questions

To support you and assist in finding your next job, we need to know who you are, what you can do and what you would like to do. We also need to understand the things that might be holding you back from finding your next job.

We want to work with you to help you understand and meet your mutual obligations.

We do receive payments from the Australian Government for providing services to you, but that is not why we want to support and help you. We are a community focused not-for-profit organisation; we do not have any shareholders that we need to pay – our priority is you.

The reason we want to help you is because supporting people into jobs is the entire reason for our existence. If we stop supporting people to secure and sustain meaningful employment, we will likely lose our charity status and will be forced to close our doors.

Our staff have joined NORTEC because they want to provide service to others in our community. It is as simple as that.

We would love for you to find your own job. In fact, we know that it will be far more likely that you will find a more sustainable job if you find it for yourself. The reason why we need to stay in contact with you is because:

  1. we want to work with you to minimise the risk of having your benefits cut off, or that you finish up with an unnecessary Government debt due to inaccurate or missing information with Centrelink; and
  2. we want you to know that we are available to support you wherever possible.

We have your back.

Hopefully not a lot. There are currently more than 40 jobactive providers across the nation.

If all providers are delivering services with integrity and are effective, efficient and respectful to their jobseekers then there should be very little that separates NORTEC from other providers.

If this is not the case, then integrity, results and genuine respect for jobseekers will be what makes NORTEC different. NORTEC leads the nation for performance improvement in the delivery of jobactive since the start of the program in 2015.

As a jobactive provider, we have access to various forms of funding that can only be used to support you to secure or sustain your next job, however no funding is unlimited. We cannot and do not withhold a single cent for the purpose of generating a profit for ourselves.

Wherever possible we will support with covering your costs to prepare for or continue in your next job. However, our access to support funding is limited and there may be instances where we are unable to cover certain costs.

We encourage you to have discussions with your Employment Services Officer if you are seeking to have employment costs reimbursed or paid by NORTEC. This needs to happen before you incur any costs yourself, to ensure that you are aware of what we can pay for and what we cannot.