The business customer service skills course covers a range of accredited units covering customer service and computer skills.
This short course will provide you with a set of skills to equip individuals to provide quality customer service, knowledge of health & safety in the workplace, organising work priorities and improve your skills working with spreadsheets and desktop published documents. These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.
This short course is delivered over a 6-week period including practical experience. Assessment items for this course may include a combination of project work, case studies, written assignments, role plays, practical demonstrations and observation of performance in the workplace or simulated work environment.