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Retail Skills

RS001

This short course provides the skills and knowledge required to interact and communicate with a diverse range of customers to assist with enquiries and contribute to a service culture. It also covers how to solve customer problems and use techniques to deal with a range of customer difficulties such as processing refunds and exchanges, dealing with difficult  customers and complaints, and providing customer service feedback.

Overview

This short course provides the skills and knowledge required to interact and communicate with a diverse range of customers to assist with enquiries and contribute to a service culture. It also covers how to solve customer problems and use techniques to deal with a range of customer difficulties such as processing refunds and exchanges, dealing with difficult  customers and complaints, and providing customer service feedback.

Course Structure

The Hospitality Skills short course comprises of 2 units of competency:

  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties

Course Requirements

There are no formal entry requirements for this qualification.

Student Support

NORTEC recognises that studying can be a stressful time for some people, and that you may require some additional assistance or extra support to help you with your studies. NORTEC will be able to assist you in a variety of ways. You will receive regular feedback from your trainer/assessor.  Your trainer/assessor will also be available to support you with any difficulties throughout the program and provide additional tutorial support if required.

Delivery & Assessment

This short course is delivered over a 2-week period including practical experience. Assessment items for this course may include a combination of project work, case studies, written assignments, role plays, practical demonstrations and observation of performance in the workplace or simulated work environment.

Cost

Costs vary depending on individual study requirements and your eligibility for any government funding. Contact us to find out if you are eligible for assistance.

Contact Us

For further information Call us on 1800 667832

Upcoming Programs

Name Course Start Date Course End Date
Retail Skills - NSW MM
Retail Skills - QLD MM