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Business Customer Service Skills

BCS001

This short course will provide you with a set of skills to equip individuals to provide quality customer service, knowledge of health & safety in the workplace, organising work priorities and improve your skills working with spreadsheets and desktop published documents. These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Overview

This short course will provide you with a set of skills to equip individuals to provide quality customer service, knowledge of health & safety in the workplace, organising work priorities and improve your skills working with spreadsheets and desktop published documents. These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Course Structure

The Business Customer Service Skills short course comprises of 6 units of competency:

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBPRO301 Recommend products and services
  • BSBWOR301 Organise personal work priorities and development
  • BSBITU304 Produce spreadsheets
  • BSBITU303 Design and produce text documents

Course Requirements

There are no formal entry requirements for this qualification.

Student Support

NORTEC recognises that studying can be a stressful time for some people, and that you may require some additional assistance or extra support to help you with your studies. NORTEC will be able to assist you in a variety of ways. You will receive regular feedback from your trainer/assessor.  Your trainer/assessor will also be available to support you with any difficulties throughout the program and provide additional tutorial support if required.

Delivery & Assessment

This short course is delivered over a 6-week period including practical experience. Assessment items for this course may include a combination of project work, case studies, written assignments, role plays, practical demonstrations and observation of performance in the workplace or simulated work environment.

Cost

Costs vary depending on individual study requirements and your eligibility for any government funding. Contact us to find out if you are eligible for assistance.

Contact Us

For further information Call us on 1800 667832

Upcoming Programs

Name Course Start Date Course End Date
Business Customer Service - QLD MM
Business Customer Service - NSW MM