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Customer Service Skills

CSS001

This short course provides the skills and knowledge required to communicate effectively with and provide quality customer service to customers. It covers how to establish rapport with customers, determine and address customer needs and expectations, and how to provide advice and information within an organisation about the development and distribution of its products and services.  These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Overview

This short course provides the skills and knowledge required to communicate effectively with and provide quality customer service to customers. It covers how to establish rapport with customers, determine and address customer needs and expectations, and how to provide advice and information within an organisation about the development and distribution of its products and services.  These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Course Structure

The Customer Service Skills short course comprises of 4 units of competency:

  • BSBCUS301 Deliver and monitor a service to customers
  • BSBPRO301 Recommend products and services
  • SIRXCEG001 Engage the customer
  • SIRXCEG002 Assist with customer difficulties

Course Requirements There are no formal entry requirements for this qualification.

Student Support

NORTEC recognises that studying can be a stressful time for some people, and that you may require some additional assistance or extra support to help you with your studies. NORTEC will be able to assist you in a variety of ways. You will receive regular feedback from your trainer/assessor.  Your trainer/assessor will also be available to support you with any difficulties throughout the program and provide additional tutorial support if required.

Delivery & Assessment

This short course is delivered over a 4-week period including practical experience. Assessment items for this course may include a combination of project work, case studies, written assignments, role plays, practical demonstrations and observation of performance in the workplace or simulated work environment.

Cost

Costs vary depending on individual study requirements and your eligibility for any government funding. Contact us to find out if you are eligible for assistance.

Contact Us

For further information Call us on 1800 667832

Upcoming Programs

Name Course Start Date Course End Date
Customer Service Skills - NSW MM
Customer Service Skills - QLD MM
Customer Service 19/08/2020 19/08/2020 10/09/2020
Customer Service 25/08/2020 25/08/2020 13/10/2020