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Course List

Bar Skills

BS002

This skill set will provide you with the required skills and knowledge to get a job behind a bar in a hotel or restaurant. You will learn how prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close down the bar
 

Barista Skills

BS001

This course provides skills to professionally prepare and serve a range of espresso coffees. 

Basic Computers

BC002

Improve computer skills
 

Business Computer Skills

CSW001

Improve your Computer Skills

Business Customer Service

BCS001

The business customer service skills course covers a range of accredited units covering customer service and computer skills.

Careers & Employment Skills

CAEW001

This short course will assist you with career development by providing essential skills to assist you in identifying and responding to employment opportunities. 

Certificate III in Early Childhood Education & Care

TLC-CHC30113

The Certificate III in Early Childhood Education & Care

Certificate III in Hospitality

SIT30616

This qualification provides a pathway to work in the Hospitality Industry. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

 

Certificate III in Individual Support

JS-CHC33015

The Certificate III in Individual Support

Customer Service Skills

CSSW001

This short course provides the skills and knowledge required to communicate effectively with and provide quality customer service to customers.

Digital Literacy

DIG

This course provides computer skills required to start up and use a range of basic functions on personal digital devices and develop basic keyboard skills.

Hospitality Skills

HS001

Get job-ready and learn the essential skills you’ll need to work in the Hospitality
Industry.

Hospitality Skills 2

HS002

Get job-ready and learn the essential skills you’ll need to work in the Hospitality
Industry including Barista Training.

Housekeeping skills

HK001

Housekeeping Skills program

NEIS Information Session

MicroInfo

Pathways to Employment

PTE001

This short course will assist you with career development by providing essential skills to assist you in identifying and responding to employment opportunities.  You will identify your learning goals and develop a learning plan to identify further training or employment goals.  The course will  also provide valuable communication skills and strategies to assist in securing employment opportunities. 
 

Retail Skills

RSW001

This short course provides the skills and knowledge required to interact and communicate with a diverse range of customers to assist with enquiries and contribute to a service culture.

RSA

RSA

Provide responsible service of alcohol

RSA/RCG

RSARCG

Provide responsible service of alcohol & responsible gambling course

Skills for Work 1

SFW1

  • Goal setting – part of FSKLRG007
  • Motivation – part of FSKLRG007
  • Presentation & hygiene – Part of FSKOCM002
  • Budgeting and managing money – suggest showing clients some simple online budgeting websites designed for those with lower LLND (part of delivering the FSKDIG001 unit)
  • Identification e.g. birth certificates, POI Cards, TFN etc, USI – could include MyGov, creating an email address (part of delivering the FSKDIG001 unit)
  • Identifying existing work related skills – part of FSKLRG007
  • Career quiz or similar to assist with career choices – part of FSKLRG007
  • Time Management – part of FSKLRG007
  • Self – care / stress management – part of FSKLRG007

Work Priorities

WP001

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and goals, and to maintain required levels of competence.  You will also identify your learning goals and a development plan to identify career goals and further required skills.  
 

Workplace Communication

WPC001

This short course will assist you with career development by providing essential skills to assist you in identifying and responding to employment opportunities. 

Basic Computers

BC001

This course provides computer skills required to start up and use a range of basic functions on a personal digital device, develop basic keyboard skills and learn to correctly operate word processing applications in production of workplace documents.
 

Business Customer Service Skills

BCS001

This short course will provide you with a set of skills to equip individuals to provide quality customer service, knowledge of health & safety in the workplace, organising work priorities and improve your skills working with spreadsheets and desktop published documents. These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Cert III in Business (Part A)

CIIIBUS

Certificate I in Access to Vocational Pathways

FSK10113

FSK10113 Certificate I in Access to Vocational Pathways is suitable as a pre-entry pathway to employment and vocational training.

Certificate I in Skills for Vocational Pathways

FSK10213

FSK10213 Certificate I in Skills for Vocational Pathways is suitable for those who need skills to prepare for a vocational pathway qualification.

Certificate II in Skills for Work and Vocational Pathways

FSK20113

This qualification is designed for individuals who require further foundation skills development to prepare for workforce entry or vocational training pathways. It is suitable for individuals who require: a pathway to employment or vocational training.

Certificate III in Business

BSB30115

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Certificate III in Early Childhood Education and Care

CHC30113

Certificate III in Hospitality

SIT30616

Certificate III In Individual Support

CHC33015

The Certificate III in Individual Support (CHC33015) qualification reflects the role of support workers who complete specialised tasks and functions in aged care; either in residential, home or community environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain service delivery through the development, facilitation and review of individualised service planning and delivery.

Certificate III in Micro Business Operations

BSB30315

This qualification reflects the role of skilled independent and micro-business contractors who apply a broad range of competencies in varied contexts, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a small team.

Certificate III in Micro Business OperationsInitial Training Session

BSB30315

Customer Service Skills

CSS001

This short course provides the skills and knowledge required to communicate effectively with and provide quality customer service to customers. It covers how to establish rapport with customers, determine and address customer needs and expectations, and how to provide advice and information within an organisation about the development and distribution of its products and services.  These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

Digital Literacy

DIG001

This course provides computer skills required to start up and use a range of basic functions on personal digital devices and develop basic keyboard skills.
 

Hospitality Skills 3

HS003

Housekeeping Skills

HK001

Infection Preventation & Control

INFP&C

Intro to Word & Excel

IWE

This short course will provide a thorough understanding of the concepts and functions to effectively use Microsoft Word. The course will cover the Microsoft Word environment, creating different documents utilizing a range of layouts aqnd enhancing documents using multiple formatting and editing features.

Late Enrolments

Lateenrol

NEIS Mentoring

MENTOR

Retail Skills

RS001

This short course provides the skills and knowledge required to interact and communicate with a diverse range of customers to assist with enquiries and contribute to a service culture. It also covers how to solve customer problems and use techniques to deal with a range of customer difficulties such as processing refunds and exchanges, dealing with difficult  customers and complaints, and providing customer service feedback.

RSA RCG

RSARCG

This course provides the skills and knowledge required to responsibly sell or serve alcohol and also the skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

RSA RCG & Food Safety

RSARCGFS

Skills for Work 1

SFW1

Skills for Work 2

SFW2

Skills Group

SG00000215

Testing Scorm

Testing Scorm

WHS Online

WHSO001

Improve your workplace safety knowledge and increase employability for various industries (construction, hospitality, community services, retail & more!) by undertaking this Safe Work Practices unit. Learning about safe work practices in day to day workplace activities, achieving this unit shows future employers your ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

Workplace Communication

WPC001

This short course will assist you with career development by providing essential skills to assist you in identifying and responding to employment opportunities. The course will  also provide valuable communication skills and strategies to assist in securing employment opportunities. 

SITXWHS001 - Participate in Safe Work Practices - Mid North Coast 18-19

AXWHSMNC