Course List

The business customer service skills course covers a range of accredited units covering customer service and computer skills.

This qualification provides a pathway to work in the Hospitality Industry. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

• Goal setting – part of FSKLRG007
• Motivation – part of FSKLRG007
• Presentation & hygiene – Part of FSKOCM002
• Budgeting and managing money – suggest showing clients some simple online budgeting websites designed for those with lower LLND (part of delivering the FSKDIG001 unit)
• Identification e.g. birth certificates, POI Cards, TFN etc, USI – could include MyGov, creating an email address (part of delivering the FSKDIG001 unit)
• Identifying existing work related skills – part of FSKLRG007
• Career quiz or similar to assist with career choices – part of FSKLRG007
• Time Management – part of FSKLRG007
• Self – care / stress management – part of FSKLRG007

This short course will provide you with a set of skills to equip individuals to provide quality customer service, knowledge of health & safety in the workplace, organising work priorities and improve your skills working with spreadsheets and desktop published documents. These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

FSK10113 Certificate I in Access to Vocational Pathways is suitable as a pre-entry pathway to employment and vocational training.

FSK10213 Certificate I in Skills for Vocational Pathways is suitable for those who need skills to prepare for a vocational pathway qualification.

This qualification is designed for individuals who require further foundation skills development to prepare for workforce entry or vocational training pathways. It is suitable for individuals who require: a pathway to employment or vocational training.

This short course provides the skills and knowledge required to communicate effectively with and provide quality customer service to customers. It covers how to establish rapport with customers, determine and address customer needs and expectations, and how to provide advice and information within an organisation about the development and distribution of its products and services.  These skills are valuable skills sought when working in a range of different industry sectors including business services, retail, and hospitality.

This short course provides the skills and knowledge required to interact and communicate with a diverse range of customers to assist with enquiries and contribute to a service culture. It also covers how to solve customer problems and use techniques to deal with a range of customer difficulties such as processing refunds and exchanges, dealing with difficult  customers and complaints, and providing customer service feedback.

This course provides the skills and knowledge required to responsibly sell or serve alcohol and also the skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Improve your workplace safety knowledge and increase employability for various industries (construction, hospitality, community services, retail & more!) by undertaking this Safe Work Practices unit. Learning about safe work practices in day to day workplace activities, achieving this unit shows future employers your ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

This short course will assist you with career development by providing essential skills to assist you in identifying and responding to employment opportunities. The course will  also provide valuable communication skills and strategies to assist in securing employment opportunities.