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Boost your small business with
NORTEC's expert support

NORTEC’s Business Support service has been helping small business entrepreneurs for over 20 years. Receive one-on-one business advisory sessions, attend a range of events, and access resources that provide practical insights and skills development to get your business to the next level. Our advisors provide independent and confidential advice, guidance, and information to support small business operators in New South Wales.

Our Team

Derek Tink

Advisor

Supporting Rebel Curls in Overcoming a Natural Disaster

Rebel Curls, a beloved local hairdressing salon in Lismore, had built a reputation for their expertise in catering to the unique needs of curly hair. Their passionate team of stylists had cultivated a loyal customer base who relied on their knowledge and skill to embrace and enhance their natural curls. However, the business faced unprecedented challenges that threatened its existence and forced it to reassess its operations.

Attend an event

As webinars are funded by the NSW government, participants must be residing in or conducting business in NSW. In addition, to receive the recording link and any relevant resources after the webinar, participants must be registered on the NSW Business Connect database. 

Stay up to date with our upcoming events

Service NSW Business Connect Provides free, independent, tailored business advice from experienced advisors in one-on-one sessions. We offer practical insights and business skills development. Services also include events and resources on a range of topics for small businesses. 

NORTEC is an approved independent provider for Service NSW Business Connect until June 2025.

Frequently Asked Questions

We offer a range of business support services to help entrepreneurs and business owners succeed. Our services include but are not limited to:

  • Business coaching and mentoring
  • Business planning and strategy development
  • Marketing and branding support
  • Financial management and planning
  • Legal and regulatory compliance
  • Access to funding and investment opportunities
  • Market research and analysis
  • Training and development programs for you and your team

We work with businesses across various industries and stages of development, from start-ups to established enterprises, to help them achieve their goals and grow sustainably.

NORTEC’s business support services are available to you at every stage of your business journey, whether you are intending to start a business, at the start-up stage, in full swing of running your business or wanting to exit your business. We work with businesses across various industries, such as technology, healthcare, retail, hospitality, and more.

To be eligible for services, you must be registered with NSW Business Connect. Customers may typically access up to 8 hours of free support per year (this includes events such as Webinars).

Our business support advisors have a diverse range of expertise and experience in various industries and business functions. They have extensive knowledge and practical experience in areas such as business planning, financial management, marketing, sales, operations, human resources, and legal compliance. Our advisors also have experience working with different types of businesses, from start-ups to established enterprises. Our advisors regularly undergo training and professional development to ensure that their knowledge and skills are up to date and relevant to the current business landscape.

NORTEC offers both one-time and ongoing business support services depending on the specific needs of your business. Our advisors can work with you on a project basis or provide ongoing support to help you achieve your long-term business goals. We understand that every business is unique and has different needs, so we work with you to determine the best approach to meet your needs and support your success.

Our business support advisors have worked with a wide range of industries in the past, including but not limited to:

  • Retail
  • Hospitality and tourism
  • Healthcare and wellness
  • Creative industries (e.g. media, advertising, marketing)
  • Finance and banking
  • Information technology and software development
  • Manufacturing and distribution
  • Professional services (e.g. legal, accounting, consulting)
  • Education and training
  • Non-profit and social enterprises

We are dedicated to providing support and expertise to any industry that seeks our services.

Customers may typically access up to 8 hours of free support per year (this includes events such as Webinars).

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Christine Berry

Advisor

Servicing Ballina, Byron, Kyogle, Lismore & Richmond Valley

Christine has been working in the small business sector for 20 years, starting several small businesses in a variety of areas including fashion, and products based e-commerce. She is passionate about sustainability and purpose driven, positive impact businesses.

Her major areas of specialty include sustainability, particularly in communication, online marketing, business start-up and product development, importing and exporting, and brand development including expansion into online marketplaces.

She is the author of ‘Conscious Business Principles’ and believes all leaders can create a culture where their staff thrive and love to come to work.

Louis Birks

Advisor

Servicing Coffs Harbour & Clarence Valley

Louis is a seasoned brand builder and e-commerce specialist with significant start-up and consumer product goods experience. His major areas of specialty include social media, e-commerce, organic growth, digital marketing, marketing operations, partnerships, business start-up, pitching, brand strategy, brand development and product development, as well as online marketplaces (Amazon), wholesale, sourcing, manufacturing, and logistics.

Louis has worked with some of Australia’s largest challenger brands and direct to consumer businesses. He also founded and built Australia’s first digitally-native sustainable personal care brand – helping establish the category in fashion, beauty, and lifestyle retailers for the first time in history. Passionate about marketing technology, Louis also played a pivotal role in creating an e-commerce partnerships-marketing platform that enabled e-commerce businesses to grow in new ways.

Derek Tink

Advisor

Servicing New England including Tenterfield, Glen Innes, Guyra, Inverell, Gwydir, Tamworth, Armidale & Narrabri

Derek Tink is a dedicated Business Advisor specialising in regional development. He has a wealth of experience in diverse industries, including agribusiness, tourism, retail, and health. Derek is passionate about supporting regional and rural business opportunities and is actively involved in community groups and charitable activities throughout the region. With a Bachelor of Business and Master of Commerce, Derek offers expert advice on business development, marketing, digital strategy, and organisational management.

Julie Humphris

Advisor

Servicing Kempsey & Nambucca

With 16 years of diverse business experience, one of which was a successful bookkeeping business providing services across many industries and community organisations, Julie has honed skills in all facets of small business management. Her latest venture has been educating others on how to live and farm differently, with a focus on family and health within a farming lifestyle.
 
As an experienced Advisor, Julie’s skills cover a vast range, including but not limited to, client relationship management, office admin and bookkeeping, digital solutions, time management, sales and marketing, and has developed deep understanding of rural business challenges.
 
Julie’s ultimate passion lies in supporting small businesses achieve their goals and thrive in their chosen field.

James Pearse

Advisor

Servicing Byron, Kyogle, & Tweed

With more than 20 years in small business, James offers a rich amount of experience across the entire spectrum of business operations. From hands-on roles in customer service, food handling, and staff recruitment to strategic planning and marketing, James has navigated every facet.

James’ latest business venture culminated in a franchise model that started out with a single store. This business has several thriving outlets in Northern Tasmania, where James’ role was to provide advice, guidance and logistical support to licensees. In addition, James developed a partnership with a leading supermarket chain, supplying his products across multiple sites.

Katie Turner

Advisor

Servicing Port Macquarie & Hastings

With over 20 years of entrepreneurial experience, Katie is a seasoned founder adept at navigating diverse business landscapes. Specialising in dynamic digital strategies, she excels in crafting online representations that project professionalism, attract ideal customers through targeted messaging, and drive sales on digital platforms.

Katie’s expertise lies in bridging the gap between customer experience, technical design, and the digital realm, ensuring seamless integration for her clients. Her strategic approach not only strengthens online presence but also enhances customer engagement and drives tangible results.